Support

How can we help with FinBuddee?

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Help categories

Common questions, answered plainly.

Why FinBuddee asks to read transaction SMS, and how to change your mind.

Android transaction SMS is one of the supported sources FinBuddee can read to detect transaction details automatically.
The permission is requested from you and used only to find bank, card, and payment transaction messages.
On the free plan, messages are parsed on your phone. With Premium, transaction messages are sent to FinBuddee's cloud for parsing and storage.
You can withdraw the permission in your Android system settings at any time; detection from SMS then stops.

Importing transaction emails such as receipts and bank notifications.

You connect Gmail through Google's consent screen, which grants FinBuddee read-only access.
FinBuddee reads supported transaction messages to extract relevant details.
Disconnect Gmail from Settings, or remove FinBuddee from your Google Account's third-party connections.
If authorization is revoked, new emails are no longer imported.
Messages that are not recognized as supported transaction notifications are not turned into transactions.

Uploading bank and credit-card statements manually.

You can upload supported bank and credit-card statements from your device.
FinBuddee extracts transaction details from supported layouts.
If a statement is not parsed as expected, review the imported items before relying on totals.

How connected financial sources are handled.

Free plan: accounts and transactions are stored encrypted on your phone and are not uploaded.
Premium: records are stored in FinBuddee's cloud in India so they sync across devices and family members.
The privacy policy lists what is processed, the service providers involved, and how long data is kept.

Controlling which supported sources FinBuddee can read.

SMS and email access require your authorization.
You can revoke system or provider permissions to stop future imports from that source.
Statement imports only occur when you choose and upload a supported file.

Subscribing, cancelling, restoring, and what happens when Premium ends.

Subscribe from the Plans screen in the app: ₹99 per month or ₹999 per year in India, billed by Google Play.
Cancel or update payment in Google Play under Payments & subscriptions; Premium stays active until the paid period ends.
Changed phones? Sign in with the same Google account and tap Restore purchases on the Plans screen.
If Premium lapses, your cloud data stays viewable but read-only until you subscribe again.

Inviting family members to share one Premium subscription.

One Premium subscription covers a family group of up to five members.
Share the family's short invite code or link; each member signs in with their own Google account.
Members can leave the family, and the owner can remove members, from the family settings screen.

When the same payment arrives from two sources.

Keeping moved money out of your spending totals.

Movements between your own accounts, toward family accounts, or to a credit-card bill are treated as likely transfers.
Transfers are designed to stay separate from everyday spending.
Classification is automated, so you can review and correct how a transaction was classified.

Removing your account, local data, and cloud data.

Uninstalling the app is not the same as deleting your account.
Request deletion from the email address of your Google sign-in; requests are completed within 30 days.
Cancel any Premium subscription in Google Play first — deleting your account does not cancel billing.

What FinBuddee services handle and what you control.

FinBuddee does not show ads and does not sell your data.
Cloud data is encrypted in transit and access is scoped to your account and family group.
Connected AI assistants get read-only access, and you can revoke them from Settings at any time.

Email us with your question and, if it helps, the Android version you're running. We reply to the address you write from.